What are your rates?
Click here for current savings rates.
Click here for current loan rates
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Where are you located?
HealthCare Associates has full access branches in Naperville, Oak Lawn, Des Plaines and Winfield; and a restricted access branch at Palos. More Information
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Where can I find a HealthCare Associates-owned ATM?
You can use your HealthCare Associates VISA® Check Card at any Cirrus, Star or Allpoint ATM in the U.S. We also have our own surcharge-free ATMs located at the following hospital facilities:
Advocate South Suburban Hospital, Hazel Crest
Rush University Medical Center-Chicago
Mt. Sinai-Chicago
Ann & Robert H. Lurie Children's Hospital-Chicago
Alexian Brothers-Elk Grove Village
St. Alexius Medical Center-Hoffman Estates
And also at our Oak Lawn, Des Plaines and Winfield branches
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Are my credit union accounts federally insured?
Yes, each ownership account is insured up to $250,000 per account holder by the National Credit Union Administration (NCUA) and is backed by the federal government. Accounts are insured up to an additional $250,000 by Excess Share Insurance (ESI), a subsidiary of American Share Insurance, the nation's largest private deposit insurer for credit unions.
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How can I withdraw money from my accounts?
Choose these options:
- Use your HealthCare Associates VISA® Check Card (which also works as an ATM card) at any CIRRUS ATM terminal worldwide.
- Find a CO-OP Shared Branch near you.
- Call our Telephone Teller, 24/7 to request a check withdrawal by mail. For more information.
- Call HealthCare Associates Credit Union during regular business hours to request a check withdrawal by mail.
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What is the difference between direct deposit and payroll deduction?
Direct deposit means that you are depositing your entire check into your Credit Union account(s). Payroll deduction means that you are deducting a portion of your paycheck to deposit into your Credit Union account(s).
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What is the minimum I can have deducted from my payroll?
$25 per paycheck is the minimum amount you can payroll deduct.
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Can I direct deposit my entire check to HealthCare Associates?
Yes, many members use HealthCare Associates as their only financial institution and choose to direct deposit their entire check.
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My family member does not work at a hospital/nursing home. Can they payroll deduct into a HealthCare Associates account?
Yes, if their employer offers payroll deduction or direct deposit. Your family member should supply HealthCare Associates's routing number: 271992183 along with their account number when completing the paperwork for their Payroll Department.
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What is HealthCare Associates's routing number?
271992183
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How do I wire funds from another financial institution to HealthCare Associates?
Supply the following information to your other financial institution:
Transfer Amount: $$
Receiving Financial Institution:
Alloya Corporate Federal Credit Union
184 Shuman Blvd Suite 400
Naperville, IL 60563
ABA#: 271987635
Further Credit:
HealthCare Associates Credit Union
1151 East Warrenville Road
Naperville, IL 60563
Account Number: 271992183
Final Credit:
YOUR NAME and YOUR HealthCare Associates ACCOUNT NUMBER
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How do I submit a change of address?
Complete an online Address Change Request and send it to HealthCare Associates Credit Union.
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How do I report a card as lost/stolen?
To report a card as lost/stolen please call 800.682.6075 and a representative will be able to assist you.
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How do I redeem my Reward Points?
- Login to My247 Digital Banking from your desktop or mobile browser
- Click on Rewards Points in the Widget Menu. If it doesn't show, click More to view more widgets.
- Click the open button to view your Reward Points.
- Click on Order Award and then Cash Award or Gift Certificates.
- Choose your reward and click on Order.
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How do I enroll for eStatements?
You can enroll by logging in to My247 Digital Banking from our website, www.hacu.org. Once logged in, click the eStatements Widget. After clicking eStatements, you will see the HealthCare Associates Credit Union Terms & Conditions, click the Agree button. Once you agree, your statements will be available for viewing.
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How do I access my eStatements?
You can access your eStatements by logging into My247 Digital Banking from our website, www.hacu.org. Once logged in, click on the eStatements Widget. After clicking eStatements, your statements will be available for viewing. You can navigate eStatements by clicking the tabs at the top of the page or the links at the bottom. For example, the Current Statement page has the following tabs and links: Current Statement, Previous Statements, News You Can Use, Member Services, Account Reconciliation, Disclosure Information, FAQs, and Exit.
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Do I have to be a My247 Digital Banking user to view eStatements?
Yes.
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Will I receive notification when my statement is available?
Yes, you will receive an e-mail to notify you that your statement is ready to view online.
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Do electronic statements look the same as print statements?
Electronic statements look similar to printed statements and contain all the same information.
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How will I receive the inserts that used to come with my print statement?
Inserts will be available on the "News You Can Use" tab when you're viewing your eStatement.
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Can I make a change so my statements will be mailed to me?
You can, but remember that eStatements are more convenient and secure. If you still want to change, select the Member Services tab, click on Statement Delivery Options, choose the option for Print and click Submit. If you select Print, your statements are printed and mailed to you. If you select Electronic, your statements will be available online.
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How do I update my email address?
To change your email address, login to My247 Digital Banking, select the Settings Widget, select Contact, Select email.
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